Why capture shops drift from their tools

Every capture shop we've worked with has a bookshelf of dead tools. Deltek CRM, a Salesforce build nobody maintained, a SharePoint-and-Excel stack that held together for three quarters.

The pattern isn't about the tool. It's about layers. Someone adds a custom field for a compliance report. Someone adds a required reason code. Two quarters in, logging a sources sought response takes 15 minutes instead of 2. The capture manager gives up and keeps their own spreadsheet.

The capture shops that keep their tools have a rule: every new field has to defend itself. We've seen teams reject 70% of field requests and come out with better data, not worse.